Frequently Asked Questions

Do I need a referral from my Medical Doctor for treatment?

No, you do not need a referral to see a Chiropractor, Physiotherapist, Massage Therapist or Naturopathic Doctor. You are entitled to care without a medical prescription. However, some extended health care plans require that you have a referral from your Medical Doctor in order to claim the expense of your visit.

Does insurance cover my treatment?

Generally Chiropractic, Physiotherapy, Massage Therapy (RMT) and Naturopathic treatments are covered through extended health care insurance.

Does OHIP cover my treatment?

We are a private clinic and OHIP does not cover any portion of Chiropractic, Physiotherapy, Massage Therapy (RMT) and Naturopathic services.

Is a treatment included in my Initial Chiropractic or Physiotherapy Assessment?

Yes, our initial assessments take up to 40 to 45 minutes so the Doctor or Therapist is able to take history, examine, assess and treat your condition. They will also make you aware of a treatment plan and an idea of how long it will take for your problem to subside.

What do I wear to my treatments?

It is best to wear loose comfortable clothing. If you have a lower body injury (ie: hip, knee), please bring a pair of shorts. If you have an upper body injury (ie: lower back, shoulder) please wear or bring a non-restrictive T-shirt.

How does payment work for my treatments?

We require payment upon completion of each treatment. We will provide you with an appropriate receipt so you can claim the treatment to your extended health care. We accept Cash, Cheque, VISA, DEBIT and MC.

Is the treatment going to hurt?

Keeping in mind your condition or injury is already painful, any work on the location of injury may produce some discomfort. The tissue and nerves around your injury are irritated and become very sensitized to pressure and movement. Although treatments may produce some discomfort initially, the goal is to reduce the level of irritation and inflammation leading to the elimination of pain and restoration of activity.

How long should I wait until seeking out medical attention?

If you know you have done something specific which has resulted in an injury then seek medical attention immediately. If you can’t equate a specific trauma to your discomfort then wait a couple of days to rule out delayed onset muscle soreness, which can be a normal result of training too hard or doing an exercise you are unaccustomed to. If the discomfort does not resolve after a couple of days then seek proper advice and evaluation of what may be causing your discomfort.

How many treatments should I expect?

Through proper evaluation and assessment of your condition a therapeutic plan will be established to provide a guideline of how to treat your injury. It is important to keep in mind that each case is individual and there are numerous variables which determine how well an individual heals including previous injury, age, nutritional status and complexity of the injury.

Should I use ice or heat for my injury?

If there is an injury you are concerned about, seeking medical attention is the best thing to do, but as a general rule, use heat over a muscle and ice over a joint.

How did I get an injury? I don’t remember doing anything traumatic.

There are a number of different ways to sustain an injury. Micro and macro trauma are the two types of injuries an individual can sustain. Macro trauma is taking a step off of a curb and rolling your ankle. Micro trauma is from repetitive movements and positions causing stress to the tissues involved leading to small “micro” tears in muscle and connective tissue. You may not remember doing anything specific at one time to cause an injury; it may be due to an accumulation of small undetectable trauma which has resulted in the pain you are experiencing.